Subject: Ticket Assigned - Conversation with Vinita Bhatia
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 12:05:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vinita Bhatia Vinita Bhatia                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Vinita Bhatia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425724696 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:50 PM, 12th Apr                     Vinita Bhatia                    No update yet? How long will the update take and how long will the delivery take?           03:51 PM, 12th Apr                   Mohammad                   Good Afternoon Vinita, Thank you for contacting Splash, This is Khalid, I will be happy to assist you today.           03:54 PM, 12th Apr                     Vinita Bhatia                    Hello, I need an update on my order           03:54 PM, 12th Apr                     Vinita Bhatia                    Been waiting for update since morning when I spoke to the last agent           03:54 PM, 12th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:56 PM, 12th Apr                   Mohammad                   We would like to inform you that we have checked and found your issue has already been forwarded to the store team.           04:02 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           04:02 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           04:05 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047684