Subject: Ticket Assigned - Conversation with Aickee
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 11:34:06 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aickee Aickee                    hi           02:49 PM, 12th Apr                   Mohammad                   Good Afternoon Aickee, Thank you for contacting Max, This is Khalid, I will be happy to assist you today.           03:01 PM, 12th Apr                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           03:03 PM, 12th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:06 PM, 12th Apr                     Aickee                    Good Afternoon           03:07 PM, 12th Apr                     Aickee                    I want to track down my order           03:08 PM, 12th Apr                     Aickee                    #9425721118           03:10 PM, 12th Apr                   Mohammad             
       Kindly note that your order 9425721118 is out for delivery           03:10 PM, 12th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           03:10 PM, 12th Apr                     Aickee                    the courier is not responding and they said that they cannot deliver in my area           03:11 PM, 12th Apr                     Aickee                             03:12 PM, 12th Apr                   Mohammad                   Thank you for the confirmation.           03:15 PM, 12th Apr                   Mohammad                   Kindly note that we will check the issue with our delivery team.           03:16 PM, 12th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           03:16 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time 
 so that we can do the needful for you.           03:16 PM, 12th Apr                   Mohammad                   Is there anything else I can assist you with?           03:19 PM, 12th Apr                     Aickee                    pls have it delivered today only           03:20 PM, 12th Apr                     Aickee                    it should be communicated to me that delivery will not be possible upon check out           03:20 PM, 12th Apr                     Aickee                    how is it possible that they cannot deliver           03:20 PM, 12th Apr                     Aickee                    no reply and no answer also from your delivery team           03:21 PM, 12th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           03:23 PM, 12th Apr                   Mohammad                   Rest assured we will ask the delivery team to
  check the issue and deliver your order at the earliset.           03:24 PM, 12th Apr                   Mohammad                   *earliest           03:24 PM, 12th Apr                     Aickee                    i ordered with the promise that it will be delivered next day           03:24 PM, 12th Apr                     Aickee                    i need them to reply on me           03:24 PM, 12th Apr                     Aickee                    when will i expect my delivery           03:24 PM, 12th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           03:28 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:33 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047372