Subject: Ticket Assigned - Conversation with Mrs.albanna
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 11:31:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mrs.albanna Mrs.albanna                    What kind of service you have  You have exchanged  policy for 14days           03:13 PM, 12th Apr                   Mohammad                   Good Afternoon Mrs. Albanna, Thank you for contacting Max, This is Khalid, I will be happy to assist you today.           03:18 PM, 12th Apr                   Mohammad                   We would like to inform you that as per the policy you have 14 days to return/replace the items.           03:20 PM, 12th Apr                     Mrs.albanna                    Yes you have 14days return item           03:20 PM, 12th Apr                     Mrs.albanna                    For only 3 days we buy the item and we want to change the size or the quality of the pants it's because small           03:21 PM, 12th Apr                     Mrs.albanna                    Before we use of 
 course we wash           03:22 PM, 12th Apr                     Mrs.albanna                    But they didn't change           03:22 PM, 12th Apr                     Mrs.albanna                    We wash the pants first before we use           03:22 PM, 12th Apr                     Mrs.albanna                    And never we use only we wash           03:23 PM, 12th Apr                     Mrs.albanna                    What if your customer they Stay far and they want to change the item and you tell the costumer no we can't change because already use even not use           03:24 PM, 12th Apr                   Mohammad                   We would like to inform you that if you wash the items it considered as used hence we are not able to return/replace the item.           03:26 PM, 12th Apr                   Mohammad                   If you want to return the item due to any issue we request you not to wash the item.           03:26 PM, 12th Apr                     Mrs.albanna    
                 They inform only for us for 14days exchange and under garments not change that's it they not even inform don't wash the item           03:28 PM, 12th Apr                     Mrs.albanna                    Allah bless your company           03:28 PM, 12th Apr                     Mrs.albanna                    Thank you           03:28 PM, 12th Apr                   Mohammad                   We are sorry that you have been not informed earlier about the same.           03:29 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:31 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6047337