Subject: Ticket Assigned - Conversation with Shaikh Fahad Aqueel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:47:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaikh Fahad Aqueel Shaikh Fahad Aqueel                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Shaikh Fahad aqueel Bot:  Hi Shaikh Fahad aqueel, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0521040033            02:34 PM, 12th Apr                   Mohammad                   Good Afternoon Shaikh, Thank you for contacting Splash, This is Khalid, I will be happy to assist you today.           02:36 PM, 12th Apr                   Mohammad                   Thank you for your patience.           02:42 PM, 12th Apr                   Mohammad                   We have checked and as we can see a refund amount of AED 53.55 has been successfully processed on to the original mode of payment dated on 4/11/23 for the order id 9425176877. An email notification regarding the same was sent to your email address.           02:42 PM, 12th Apr                   Mohammad                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           02:42 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:47 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046850