Subject: Ticket Assigned - Conversation with Shaheen
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:07:29 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaheen Shaheen                    Hello           01:41 PM, 12th Apr                     Shaheen                    I have ordered sunglasses yesterday clink n collect option           01:43 PM, 12th Apr                     Shaheen                    Order is ready now, my order refer no. 8425929597.           01:43 PM, 12th Apr                     Shaheen                    I have selected wrong store to collect, inspite of hawally I have selected Ahmadi           01:44 PM, 12th Apr                     Shaheen                    So please can you able to change my collecting location?           01:45 PM, 12th Apr                   Mohammad                   Good Afternoon Shaheen, Thank you for contacting Max, This is Khalid, I will be happy to assist you today.           01:50 PM, 12th Apr                     Shaheen                    Hello Mr. Khalid 
           01:51 PM, 12th Apr                     Shaheen                    Can you able to change my order to another location for pickup           01:51 PM, 12th Apr                   Mohammad                   Thank you for sharing the concern.           01:51 PM, 12th Apr                   Mohammad                   We would like to inform you that we are sorry to inform you that as per our policy we won't be able to change your location once the order has been placed successfully.           01:52 PM, 12th Apr                   Mohammad                   And as per the status it is ready for pickup at the store Al-Hashan Complex           01:52 PM, 12th Apr                     Shaheen                    Bcoz it's so far, I'm staying in hawally, it's in ahmadi           01:52 PM, 12th Apr                     Shaheen                    So far to collect           01:52 PM, 12th Apr                     Shaheen                    What is the solution now?           01:53 PM, 12th Ap
 r                     Shaheen                    I can cancel the order at least and rebook?           01:53 PM, 12th Apr                   Mohammad                   We can cancel your order on your behalf.           01:58 PM, 12th Apr                   Mohammad                   Kindly let us know.           01:58 PM, 12th Apr                     Shaheen                    Yes           02:00 PM, 12th Apr                     Shaheen                    You can cancel           02:00 PM, 12th Apr                     Shaheen                    I will order again           02:00 PM, 12th Apr                   Mohammad                   Thank you for your patience.           02:01 PM, 12th Apr                   Mohammad                   Kindly note that we have cancelled your order.           02:02 PM, 12th Apr                   Mohammad                   And the refund of amount KWD 5 has been processed on to your original mode of payment.           02:02 PM, 12th Apr                
      Shaheen                    Ok           02:02 PM, 12th Apr                   Mohammad                   The amount may take upto 7-14 days to reflect in your account.           02:02 PM, 12th Apr                     Shaheen                    Ok           02:03 PM, 12th Apr                   Mohammad                   Is there anything else I can assist you with?           02:05 PM, 12th Apr                     Shaheen                    Thank you Mr. Khaled, I appreciate.           02:05 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:06 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046424