Subject: Ticket Assigned - Conversation with Priyabrat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 10:04:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyabrat Priyabrat                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Priyabrat Bot:  Hi Priyabrat, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-76927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  96899515712            01:40 PM, 12th Apr                   Mohammad                   Good Afternoon Priya, Thank you for contacting Centrepoint, This is Khalid, I will be happy to assist you today.           01:49 PM, 12th Apr                   Mohammad                   Please allow me a moment to check this for you.           01:53 PM, 12th Apr                   Mohammad                   Please note, as per the return tracking ID : LMK0010064249, we can see that your items has been at warehouse on 10/04/23.           01:59 PM, 12th Apr                   Mohammad                   We would like to inform you that it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:59 PM, 12th Apr                   Mohammad                   Once the refund of amount OMR 12.19 will be done, it will instantly credited to your My credit wallet.           01:59 PM, 12th Apr                   Mohammad                   Is there anything else I can assist you with?           02:00 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:04 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6046394