Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 09:24:17 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Dear Mohammad,<div><br></div>
<div>Many thanks for your email.</div>
<div><br></div>
<div>I have spoken to a customer care executive and they said the status of my order received is still in processing hence they can't do the return request.</div>
<div><br></div>
<div>The order  I am referring to are Order no. 9423261260 &amp; 9423249425</div>
<div><br></div>
<div>Kindly let me know what needs to be done.</div>
<div><br></div>
<div>You can reach out to me directly at 0523771871.</div>
<div><br></div>
<div>Thanks and regards</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Apr 10, 2023 at 12:19 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6007510</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Thomas,<br><br>
</div>
<div dir="ltr">Thank you for getting in touch with Splash.<br><br>We sincerely apologize for the inconvenience caused to you.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We request you to kindly share with us the name of the items along with the reason for return and order id. We will create the return request for you.<br> <br>Feel free to get in touch with us for further assistance.</div>
<div dir="ltr">​<br>
</div>
</div>
<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Splash </span>Support Team</div></div>
</div>
<div></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6007510