Subject: Ticket Assigned - Conversation with Safia
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 08:41:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Safia Safia                    Hello           12:22 PM, 12th Apr                     Safia                    I placed an order few days before  And recieved the other day but 1 item is still missing and not delivered yet           12:23 PM, 12th Apr                     Safia                    But on the app it shows that it is delivered           12:23 PM, 12th Apr                   Mohammad                   Good Afternoon Safia, Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:25 PM, 12th Apr                   Mohammad                   We request you to kindly share with us the order id and the missing item name so that we can check and assist you accordingly.           12:26 PM, 12th Apr                     Safia                    Hi khalid,  Order no 9424652893           12:28 PM, 12th Apr                   M
 ohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:28 PM, 12th Apr                     Safia                    Embellished earings with pushback closure           12:28 PM, 12th Apr                   Mohammad                   Thank you for your patience.           12:34 PM, 12th Apr                     Safia                    But why did I recieve a return request           12:35 PM, 12th Apr                   Mohammad                   Kindly note that we have refunded you the amount of AED 23.2.           12:35 PM, 12th Apr                     Safia                    But I want the earings           12:35 PM, 12th Apr                     Safia                    Why they are not available           12:35 PM, 12th Apr                   Mohammad                   The amount may take upto 7-14 days to reflect in your account.           12:35 PM, 12th Apr                     Safia                    Ok   
         12:36 PM, 12th Apr                   Mohammad                   Is there anything else I can assist you with?           12:37 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:41 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045686