Subject: Ticket Assigned - Conversation with Rasha
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 08:38:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rasha Rasha                    Please, I delivered order yesterday from max but there are some items small in size so I want to return it but I can’t see return on max application so  can you help me ?           12:10 PM, 12th Apr                   Mohammad                   Good Evening Rasha, Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:15 PM, 12th Apr                   Mohammad                   Please allow me a moment to check this for you.           12:18 PM, 12th Apr                     Rasha                    Only when I enters on max,  I am not able to make sign in because when I entered with my email and password, tell me in valid           12:19 PM, 12th Apr                   Mohammad                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           12:22 PM, 12th Apr                   Mohammad                   Is there anything else I can assist you with?           12:26 PM, 12th Apr                     Rasha                    I wrote forgot password and wait for the mew one           12:27 PM, 12th Apr                     Rasha                    New           12:27 PM, 12th Apr                   Mohammad                   We request you to kindly share with us the screenshot of the issue and we will check the same with the tech team.           12:29 PM, 12th Apr                     Rasha                             12:31 PM, 12th Apr                     Rasha                    I clicked on reset password but not open           12:31 PM, 12th Apr                   Mohammad                   Thank you for sharing the concern.           12:36 PM, 12th Apr                   Mohammad                   Kindly note that we will check the same with our tech team.'           12:36 PM, 12th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:36 PM, 12th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:38 PM, 12th Apr                     Rasha                    Thank you so much           12:38 PM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6045669