Subject: Ticket Assigned - Conversation with Hind
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 16:28:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hind Hind                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hind, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 11th Apr                     Hind                    What’s the update on complaint number 5936707???           08:01 PM, 11th Apr                   Mohammad                   Good Evening Hind, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           08:12 PM, 11th Apr                     Hind                    What’s the update on complaint number 5936707???           08:15 PM, 11th Apr                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           08:17 PM, 11th Apr                   Mohammad                   We have checked and found that your issue has already been escalated to the warehouse team and we are following up with them.           08:23 PM, 11th Apr                     Hind                    It has been more than 10days now           08:23 PM, 11th Apr                     Hind                    How long does it take to check           08:23 PM, 11th Apr                   Mohammad                   We request you to kindly allow us some more time so that we can assist you further.           08:23 PM, 11th Apr                     Hind                    The Ute w were collected           08:23 PM, 11th Apr                   Mohammad                   We would like to inform you that we will inform you the same via email once we will have any update.           08:25 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:28 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040643