Subject: Ticket Assigned - Conversation with Sally Palmer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:15:23 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sally Palmer Sally Palmer                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi please can you let me know when my items will be collected for return? Bot:  ✍️ Please enter your name Customer:  Sally Palmer Bot:  Hi Sally Palmer, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 18-00-871 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96560658819            07:03 PM, 11th Apr                   Mohammad                   Good Evening Sally, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:06 PM, 11th Apr                     Sally Palmer                    Hi please can you tell me when my items will be collected for return?           07:06 PM, 11th Apr                     Sally Palmer                             07:06 PM, 11th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:07 PM, 11th Apr                     Sally Palmer                    Ok thanks           07:07 PM, 11th Apr                   Mohammad                   Kindly note that we will ask the courier team to collect the items from you on priority.           07:08 PM, 11th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:08 PM, 11th Apr                     Sally Palmer                    Yes please           07:08 PM, 11th Apr                     Sally Palmer                    Will it be collected today?           07:08 PM, 11th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           07:12 PM, 11th Apr                   Mohammad                   *collect it  as earliest as possible           07:13 PM, 11th Apr                     Sally Palmer                    Its collection for return not delivery           07:13 PM, 11th Apr                     Sally Palmer                    Thank you for helping           07:13 PM, 11th Apr                   Mohammad                   We will ask them to collect it as earliest as possible           07:13 PM, 11th Apr                     Sally Palmer                    Ok thanks           07:13 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:14 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040359