Subject: Ticket Assigned - Conversation with Marina Hanna
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 15:10:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marina Hanna Marina Hanna                    hello           06:47 PM, 11th Apr                     Marina Hanna                    I received wrong order           06:48 PM, 11th Apr                     Marina Hanna                    can you help me?           06:48 PM, 11th Apr                   Mohammad                   Good Evening Marina, Thank you for contacting Max, This is Khalid, I will be happy to help you.           06:51 PM, 11th Apr                     Marina Hanna                    dear Mr khaled           06:52 PM, 11th Apr                     Marina Hanna                    now I received my order but not for me           06:52 PM, 11th Apr                     Marina Hanna                    it is for another person           06:52 PM, 11th Apr                   Mohammad                   Kindly confirm us your order id 8425709009?      
      06:53 PM, 11th Apr                     Marina Hanna                    this the number of my order           06:55 PM, 11th Apr                     Marina Hanna                    but the one which I received no           06:55 PM, 11th Apr                   Mohammad                   Kindly share with us the order id which you have received.           06:55 PM, 11th Apr                     Marina Hanna                             06:56 PM, 11th Apr                   Mohammad                   We request you to kindly visit the store to return the order and pickup the correct order.           06:59 PM, 11th Apr                     Marina Hanna                    but it is not my mistake           06:59 PM, 11th Apr                     Marina Hanna                    right?           06:59 PM, 11th Apr                     Marina Hanna                    you should send the collector for free           07:00 PM, 11th Apr                     Marina Hanna                    and bri
 ng my order           07:00 PM, 11th Apr                   Mohammad                   Kindly note that we would not be able to create the return request for your order as you did not pickup your order from the store and this order is also store pickup.           07:02 PM, 11th Apr                   Mohammad                   If we will create the return request for the order you received the return request will go the cx to which the order belongs.           07:03 PM, 11th Apr                   Mohammad                   Hence we request you to kindly visit the store to return the order.           07:04 PM, 11th Apr                     Marina Hanna                    can my husband make this?           07:04 PM, 11th Apr                   Mohammad                   Yes your husband can return the order.           07:05 PM, 11th Apr                   Mohammad                   But make sure that he has his Nationla ID at the time of return and pickup of the order.           07:05 PM,
  11th Apr                     Marina Hanna                    what about the ?pick up           07:05 PM, 11th Apr                     Marina Hanna                    okay so he can pick my order           07:06 PM, 11th Apr                     Marina Hanna                    thanks alot           07:06 PM, 11th Apr                   Mohammad                   Yes he can pickup the your order.           07:06 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           07:10 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6040345