Subject: Ticket Assigned - Conversation with Hamda
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 12:13:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hamda Hamda                    Hi           04:00 PM, 11th Apr                     Hamda                    I just got my order the sizes are waaay too big           04:01 PM, 11th Apr                     Hamda                    Can i return it and change my size?           04:01 PM, 11th Apr                   Mohammad                   Good Afternoon Hamda, Thank you for contacting Max. This is Khalid, I will be happy to assist you.           04:03 PM, 11th Apr                     Hamda                    Can i exchange sizes?           04:03 PM, 11th Apr                     Hamda                    Please it’s way too big I can’t wear them           04:03 PM, 11th Apr                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           04:04 PM, 11th Apr                     Hamda                    Why can’t you deliver it?           04:05 PM, 11th Apr                     Hamda                    It just got here           04:05 PM, 11th Apr                     Hamda                    I can’t go to max and change the sizes there           04:06 PM, 11th Apr                   Mohammad                   We would like to inform you that in online return request you will only the refund as per the policy.           04:06 PM, 11th Apr                     Hamda                    It’s fine at least i get my money back so i can order again           04:06 PM, 11th Apr                   Mohammad                   Is there anything else I can assist you with?           04:07 PM, 11th Apr                     Hamda                    I want te return all the underwears and two pjs           04:08 PM, 11th Apr                   Mohammad                   Kindly note that the underwear are non returnable products.           04:11 PM, 11th Apr                   Mohammad                   However you can return the pajamas.           04:11 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:13 PM, 11th Apr                     Hamda                    I didn’t wear them           04:13 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038931