Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 11:42:38 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    i ordered via app and payed already and u took it, then sent me a massage telling me that “the order was not processed successfully”           03:29 PM, 11th Apr                     User                    give me my money back please           03:29 PM, 11th Apr                     User                             03:30 PM, 11th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Home Centre. This is Khalid, I will be happy to assist you.           03:31 PM, 11th Apr                     User                    i tried calling every branch and they all didn’t pick up all out of service!           03:33 PM, 11th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:36 PM, 11th Apr                   Mohammad                   We have checked and it appears that the following order number: 8425831908 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           03:37 PM, 11th Apr                   Mohammad                   In this case, as we can the payment was captured again and a new order was placed successfully which is: 8425831933           03:37 PM, 11th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 8425831933           03:37 PM, 11th Apr                   Mohammad                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:37 PM, 11th Apr                     User                    so everything is okay now?           03:38 PM, 11th Apr                     User                    i need an email confirming that please           03:38 PM, 11th Apr                   Mohammad                   Yes everything is okay now we will also forward you the email stating the details.           03:40 PM, 11th Apr                     User                    okay thanks           03:40 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           03:42 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038626