Subject: Ticket Assigned - Conversation with Ericka
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 11:25:03 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ericka Ericka                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Ericka Bot:  Hi Ericka, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425713765 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508509294            03:01 PM, 11th Apr                     Ericka                    when i can pick up my order           03:03 PM, 11th Apr                     Ericka                    as per the date while checking out it will be available for collection today           03:03 PM, 11th Apr                     Ericka                    9425713765           03:03 PM, 11th Apr                   Mohammad                   Good Afternoon Ericka, Thank you for contacting Splash. This is Khalid, I will be happy to assist you.           03:13 PM, 11th Apr                   Mohammad                   We see that you have placed your order on Apr 10, 2023 and expected date of collection is today.           03:16 PM, 11th Apr                   Mohammad                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           03:17 PM, 11th Apr                   Mohammad                   You’ll receive an SMS and an email when your order is ready for collection.           03:17 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           03:24 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038442