Subject: Ticket Assigned - Conversation with Mohamed
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 11:07:50 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohamed Mohamed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Mohamed Bot:  Hi Mohamed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0586930802            02:45 PM, 11th Apr                     Mohamed                    9425790269           02:46 PM, 11th Apr                     Mohamed                    Cancel this order please           02:46 PM, 11th Apr                     Mohamed                    Hello           02:47 PM, 11th Apr                     Mohamed                    Hi           02:48 PM, 11th Apr                   Mohammad                   Good Afternoon Mohamed, Thank you for contacting Splash. This is Khalid, I will be happy to assist you.           02:57 PM, 11th Apr                     Mohamed                    Hello           02:59 PM, 11th Apr                     Mohamed                    9425790269           03:00 PM, 11th Apr                     Mohamed                    Rhis order cash on delivery           03:00 PM, 11th Apr                     Mohamed                    Hi           03:00 PM, 11th Apr                     Mohamed                    Hello           03:01 PM, 11th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:04 PM, 11th Apr                   Mohammad                   We would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           03:05 PM, 11th Apr                   Mohammad                   However, we would request you to not accept the delivery of your order.           03:05 PM, 11th Apr                   Mohammad                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:05 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           03:07 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038271