Subject: Ticket Assigned - Conversation with Hello
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 10:43:28 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425431676 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041023001038     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:30 PM, 11th Apr                     Hello                    Cannot track my order           02:30 PM, 11th Apr                     Hello                             02:32 PM, 11th Apr                     Hello                    ?what type of service is provided           02:32 PM, 11th Apr                     Hello                    Nobody cares to call and update the status           02:32 PM, 11th Apr                     Hello                    M following since yesterday..but no reply from anybody from your side           02:33 PM, 11th Apr                   Mohammad                   Good Afternoon Nayan, Thank you for contacting Splash. This is Khalid, I will be happy to assist you           02:33 PM, 11th Apr                   Mohammad                   Thank you for your patience.           02:36 PM, 11th Apr                   Mohammad                   As per the tracking details your order is again out for delivery.           02:36 PM, 11th Apr                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           02:36 PM, 11th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           02:36 PM, 11th Apr                   Mohammad                   Is there anything else I can assist you with?           02:39 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:42 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6038044