Subject: Ticket Assigned - Conversation with Kerisha
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 10:12:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kerisha Kerisha                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Kerisha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424834665 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD010350908     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0547723933            01:51 PM, 11th Apr                   Mohammad                   Good Afternoon Kerisha, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:57 PM, 11th Apr                     Kerisha                    Hi           02:00 PM, 11th Apr                     Kerisha                    I am waiting for my order that was supposed to be delivered on Sunday the 9th of april           02:00 PM, 11th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:00 PM, 11th Apr                     Kerisha                    I have not received any feedback as to why the order is delayed           02:00 PM, 11th Apr                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but without success.           02:01 PM, 11th Apr                     Kerisha                    Nobody contacted me           02:01 PM, 11th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to expedite the delivery.           02:01 PM, 11th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:02 PM, 11th Apr                     Kerisha                    Neither did anyone come here to deliver the order           02:02 PM, 11th Apr                     Kerisha                    Normally I received a call or the order is left outside my door. But I have been home since Sunday waiting for the order           02:02 PM, 11th Apr                     Kerisha                    It is also a big order. This is very disappointing           02:03 PM, 11th Apr                     Kerisha                    Why has nobody contacted me till date advising me of the delay with the delivery? The order is already 2 days late.           02:04 PM, 11th Apr                   Mohammad                   We are sorry for this delay.           02:05 PM, 11th Apr                   Mohammad                   Kindly note that we will ask the delivery team to deliver your on priority.           02:05 PM, 11th Apr                   Mohammad                   kindly allow us some time so that we can do the needful for you.           02:05 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           02:11 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6037740