Subject: Ticket Assigned - Conversation with Aline Durbe
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:10:54 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aline Durbe Aline Durbe                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Aline Durbe, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:44 AM, 11th Apr                   Mohammad                   Good Afternoon Aline, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           11:51 AM, 11th Apr                     Aline Durbe                    Hi Khalid           11:52 AM, 11th Apr                     Aline Durbe                    I sent back items from an online order last week.           11:53 AM, 11th Apr                     Aline Durbe                    I just received sms about the refund saying it is on its way. However, the amount is wrong.           11:53 AM, 11th Apr                     Aline Durbe                    I sent back the bellow items for a total refund of  338aed:           11:54 AM, 11th Apr                     Aline Durbe                             11:54 AM, 11th Apr                     Aline Durbe                             11:54 AM, 11th Apr                     Aline Durbe                             11:54 AM, 11th Apr                     Aline Durbe                             11:55 AM, 11th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:55 AM, 11th Apr                     Aline Durbe                    But I received the bellow sms :           11:55 AM, 11th Apr                     Aline Durbe                             11:55 AM, 11th Apr                   Mohammad                   Thank you for your patience.           11:58 AM, 11th Apr                   Mohammad                   We request you to kindly confirm us now many items you have returned under the order id 9422782944?           11:59 AM, 11th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           12:01 PM, 11th Apr                   Mohammad                   Kindly note that we will check the issue with the warehouse team and let you know via email once we will have any information.           12:06 PM, 11th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:07 PM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           12:10 PM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036659