Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 08:00:13 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422623380 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032823004662     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:48 AM, 11th Apr                     Hello                    i want to follow up about my return request           11:48 AM, 11th Apr                     Hello                    hello           11:49 AM, 11th Apr                     Hello                    .?!           11:50 AM, 11th Apr                   Mohammad                   Good Afternoon Ruqaia, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           11:52 AM, 11th Apr                     Hello                    hello           11:52 AM, 11th Apr                     Hello                    i wanna follow up about my return request           11:53 AM, 11th Apr                     Hello                    i received a msg 3 hours ago , that your delivery is out to collect the items           11:53 AM, 11th Apr                     Hello                    nothing shows up till now           11:53 AM, 11th Apr                     Hello                    what is going on,?           11:54 AM, 11th Apr                   Mohammad                   Please allow me a moment to check this for you.           11:55 AM, 11th Apr                   Mohammad                   As per the tracking id the driver is out for pickup for the items.           11:56 AM, 11th Apr                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the collection to arrange the time.           11:56 AM, 11th Apr                     Hello                    what is their working hours.???           11:56 AM, 11th Apr                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           11:56 AM, 11th Apr                     Hello                    today.???           11:56 AM, 11th Apr                   Mohammad                   Kindly note that the collection time are till 10PM.           11:57 AM, 11th Apr                     Hello                    it is active 24/7           11:57 AM, 11th Apr                     Hello                    great , thank you           11:57 AM, 11th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           11:59 AM, 11th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6036583