Subject: New Reply Received - Trying to do a return
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 03:37:50 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Trying to do a return  Ticket comment <div>Hi
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<div>After not being able to do a return as the delivery wasn’t showing as complete, the return has now been collected (over a week now) but I still haven’t received a refund.</div>
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<div>Can you please sort this issue?</div>
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<div>Many thanks</div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzAzMjc2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8HexXxhyeYuNmCAuwfdJBdS5AfxbMHGimh3UDNn92yw" data-id="2044017032762"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 2 Apr 2023, at 6:10 AM, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Hayley,<br>
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Thank you for contacting <span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none' dir="ltr">
Splash</span>.<br>
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We would like to inform you that a return request has been created for order No. 9422362296 for the item Solid Paperbag Waist Shorts with Drawstring Closure and Pockets dated on 02/04/2023, and the collection will be processed by the transportation partner,
 LMG within 2 to 5 working days. <br>
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In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br>
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You can also track the return request via the LMG website <a href="https://rb.gy/summ" rel="noreferrer">
https://rb.gy/summ</a> through the tracking number RP040223002078.</div>
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<div dir="ltr">We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue
 your refund. <br>
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Once the refund of AED <span style="white-space:pre" dir="ltr">69</span> will be done, it may take upto 7-14 days to reflect in your bank account.<br>
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Thank you for your understanding and cooperation with us.<br>
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Do not hesitate to contact us if you have any inquiries.</div>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box' dir="ltr">Splash </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5963034