Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 11 Apr 2023 03:37:48 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear land mark group </div>
<div>Please I didn’t received my money for mention returned item .</div>
<div>Please update me when you will return my money????<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 22 Mar 2023, at 2:47 PM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Mohamed,<br><br>Thank you for contacting Babyshop.</div>
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<div dir="ltr">We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.<br><br>We would like to inform you that a return request has been created for order No. 9420779143 for the item Juniors Food Processor Blender and Steamer dated on 22/03/2023, and the collection will be processed by the transportation partner, Shipa within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner Shipa within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the Shipa website <a href="https://shipa.com/track/" rel="noreferrer">https://shipa.com/track/</a> through the tracking number SD010175044.<br><br>We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div dir="ltr">Once the refund of amount of AED 279 will be done, it may take upto 7-14 days to reflect in your bank account.</div>
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<div dir="ltr">Thank you for your understanding and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.<br>
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<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box' dir="ltr">Babyshop </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5901178