Subject: Ticket Assigned - Conversation with Anjani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 15:06:57 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anjani Anjani                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi anjani, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9422724919 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032923002746     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:44 PM, 10th Apr                     Anjani                    My order has been stuck in processing stage for almost 2 weeks! I'VE ESCALATED THIS MULTIPLE TIMES, NO RESOLUTION           06:44 PM, 10th Apr                     Anjani                    Please refer above!           06:45 PM, 10th Apr                     Anjani                    This is extremely annoying           06:45 PM, 10th Apr                   Mohammad                   Good Evening Anjani, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:53 PM, 10th Apr                   Mohammad                   We request you to kindly let us know the items name you wish to return and we will create the return request for you.           06:54 PM, 10th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           06:59 PM, 10th Apr                   Mohammad                   Hi Anjani, I have not received a response from you still, please confirm if we are still connected?           07:02 PM, 10th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:06 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031449