Subject: Ticket Assigned - Conversation with Shalu Aneesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:47:14 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shalu Aneesh Shalu Aneesh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Shalu Aneesh, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424419552 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040623001041     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:21 PM, 10th Apr                   Mohammad                   Good Evening Shalu, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:25 PM, 10th Apr                     Shalu Aneesh                    Just go through my chats with your agents for last 3 days please update me           06:26 PM, 10th Apr                     Shalu Aneesh                    Really I am wasting my time with talk with you people daily and explain the things           06:27 PM, 10th Apr                     Shalu Aneesh                    The worst service ever experienced           06:27 PM, 10th Apr                     Shalu Aneesh                    Yesterday someone assured me that they will solve the problem after that also some delivery people called and told me no delivery in my area           06:28 PM, 10th Apr                     Shalu Aneesh                    During the placement time itself I mentioned my address           06:28 PM, 10th Apr                     Shalu Aneesh                    If no delivery means you should inform prior itself           06:29 PM, 10th Apr                     Shalu Aneesh                    Don't think that customers are fool and they don't have any job to do           06:29 PM, 10th Apr                     Shalu Aneesh                    Are you there or not           06:30 PM, 10th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           06:32 PM, 10th Apr                     Shalu Aneesh                    Same message that last 3 persons told me           06:33 PM, 10th Apr                   Mohammad                   We would like to inform you that we will follow up with the delivery team to expedite the delivery.           06:33 PM, 10th Apr                   Mohammad                   We can understand your frustration here.           06:33 PM, 10th Apr                   Mohammad                   But as customer service we can only follow up with the delivery team           06:33 PM, 10th Apr                     Shalu Aneesh                    I mentioned my address clearly during my order confirmation           06:34 PM, 10th Apr                     Shalu Aneesh                    Then why delivery people ask me to call and inform the customer support           06:34 PM, 10th Apr                     Shalu Aneesh                    Finally what I can expect is the item will get or not           06:35 PM, 10th Apr                   Mohammad                   We will again follow up with the delivery team to deliver your order on priority.           06:40 PM, 10th Apr                     Shalu Aneesh                    Okay           06:42 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:46 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031390