Subject: Ticket Assigned - Conversation with Alfiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 14:38:41 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alfiya Alfiya                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi alfiya, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            06:13 PM, 10th Apr                   Mohammad                   Good Evening Alfiya, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:24 PM, 10th Apr                   Mohammad                   We have checked and as we can see a refund amount of AED 108.05 has been successfully processed on to the original mode of payment dated on 4/10/23. An email notification regarding the same was sent to your email address.           06:30 PM, 10th Apr                   Mohammad                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           06:30 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           06:34 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:38 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6031345