Subject: Ticket Assigned - Conversation with Khadija Omar
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 12:16:42 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khadija Omar Khadija Omar                    Hi           03:26 PM, 10th Apr                     Khadija Omar                    Hi! Your order number undefined delivery has failed as Order rejected by customer. Stay Happy!           03:26 PM, 10th Apr                     Khadija Omar                    Sorry, we''re unable to deliver Plain Better Cotton Full Lengt... +2item(s) of order 9424716944 AWB FP040723001616. Please check your email for more details.           03:26 PM, 10th Apr                     Khadija Omar                    Your refund of AED 123.00 for order 9424716944 is on its way & will be credited in 5-7 business days.           03:27 PM, 10th Apr                     Khadija Omar                    Please kindly let me know why you guys cancel my order           03:27 PM, 10th Apr                     Khadija Omar                    In the tracker it say not delivered           03:28 PM, 10th Apr                   Mohammad                   Good Afternoon Khadija, Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:28 PM, 10th Apr                     Khadija Omar                    Please help           03:29 PM, 10th Apr                     Khadija Omar                             03:30 PM, 10th Apr                   Mohammad                   As per the tracking details we found that order was refused to accept at your end hence our delivery team returned the order to the warehouse           03:31 PM, 10th Apr                   Mohammad                   And the refund has been done for the same.           03:31 PM, 10th Apr                     Khadija Omar                    Why nobody called or sent a message           03:32 PM, 10th Apr                     Khadija Omar                             03:33 PM, 10th Apr                   Mohammad                   Thank you for the clarification.           03:37 PM, 10th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to take the action against the driver and will ask them not to repeat the mistake in future delivery.           03:37 PM, 10th Apr                     Khadija Omar                    Please advise what to do           03:37 PM, 10th Apr                     Khadija Omar                    I have to order again?           03:38 PM, 10th Apr                     Khadija Omar                    I am travelling on Friday           03:38 PM, 10th Apr                     Khadija Omar                    I need the stuff I ordered before that           03:39 PM, 10th Apr                   Mohammad                   We request you to kindly place the order again and we will try to deliver it on time.           03:40 PM, 10th Apr                     Khadija Omar                    I can't remember what was the order           03:40 PM, 10th Apr                     Khadija Omar                    Can you retrieve my order           03:42 PM, 10th Apr                     Khadija Omar                    As I am checking the stuff is out of stock now           03:45 PM, 10th Apr                   Mohammad                   We would like to inform you ​that you can enter the e-mail on the product page in the "Notify me" field in order to be notified when the product is available in stock.           03:49 PM, 10th Apr                     Khadija Omar                    I don't want to do that           03:54 PM, 10th Apr                     Khadija Omar                    Your service is pathetic           03:54 PM, 10th Apr                     Khadija Omar                    I wanted the items before travelling           03:55 PM, 10th Apr                     Khadija Omar                    I will for sure tell other people not to order from you guys           03:55 PM, 10th Apr                     Khadija Omar                    I am waiting & sending messages to you guys. Nobody informed me that it was not received by anyone           03:57 PM, 10th Apr                     Khadija Omar                    I had paid for it already so what was the issue           03:57 PM, 10th Apr                     Khadija Omar                    It was a hassle for me           03:58 PM, 10th Apr                     Khadija Omar                    Ridiculous           03:58 PM, 10th Apr                     Khadija Omar                    Very bad experience           03:59 PM, 10th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           04:00 PM, 10th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to take the action against the driver and will ask them not to repeat the mistake in future delivery.           04:00 PM, 10th Apr                     Khadija Omar                    You guys have no contact with the driver           04:02 PM, 10th Apr                     Khadija Omar                    If nobody took it why no one informed me           04:03 PM, 10th Apr                     Khadija Omar                    I will not leave the issue           04:03 PM, 10th Apr                     Khadija Omar                    It's just an automated apology from your side           04:03 PM, 10th Apr                   Mohammad                   We can understand your disappointment here.           04:07 PM, 10th Apr                   Mohammad                   Kindly note that the refund of your order has been processed successfully on to your original mode of payment date on 4/10/23.           04:08 PM, 10th Apr                   Mohammad                   We request you to kindly place the order again.           04:08 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:16 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030217