Subject: Ticket Assigned - Conversation with Amany
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 11:56:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amany Amany                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi amany, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:33 PM, 10th Apr                     Amany                             03:33 PM, 10th Apr                     Amany                    Return this item please           03:33 PM, 10th Apr                     Amany                             03:34 PM, 10th Apr                   Mohammad                   Good Afternoon Amany, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:41 PM, 10th Apr                     Amany                    Thank you Khalid           03:41 PM, 10th Apr                     Amany                    Please see the above message for a return request           03:41 PM, 10th Apr                   Mohammad                   We have checked and found that our team tried to pickup the item from you and it was rejected at your end.           03:45 PM, 10th Apr                   Mohammad                   Kindly confirm us the same.           03:45 PM, 10th Apr                     Amany                    Yes that right           03:45 PM, 10th Apr                     Amany                    Thats why i am requesting again           03:46 PM, 10th Apr                     Amany                    I was not at home           03:47 PM, 10th Apr                   Mohammad                   Thank you for the confirmation.           03:49 PM, 10th Apr                   Mohammad                   Kindly note that we have created the return request again for the same item and the return tracking for it is RP0410230012532           03:51 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           03:51 PM, 10th Apr                     Amany                    Thank you           03:51 PM, 10th Apr                     Amany                    Nothing else           03:52 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:55 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6030044