Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 11:36:48 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553751192            03:13 PM, 10th Apr                     Hi                    Hello i m trying tplace an order for the first time but didnt get the 15%           03:14 PM, 10th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:15 PM, 10th Apr                     Hi                    The item is already in my basket and its eligeble for the 15%           03:15 PM, 10th Apr                     Hi                    Hello i m trying tplace an order for the first time but didnt get the 15%           03:16 PM, 10th Apr                     Hi                    And one more question plz is it 100%authentik perfume??           03:17 PM, 10th Apr                     Hi                    What if its fake i           03:17 PM, 10th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           03:17 PM, 10th Apr                     Hi                    Hello r u here           03:18 PM, 10th Apr                     Hi                    ???           03:18 PM, 10th Apr                   Reena                   We would request you to kindly share with us the screenshot of the showing issue.           03:18 PM, 10th Apr                     Hi                    Ok           03:18 PM, 10th Apr                     Hi                             03:19 PM, 10th Apr                     Hi                    Its the first time orderung           03:20 PM, 10th Apr                     Hi                    Hello           03:20 PM, 10th Apr                     Hi                    +???           03:20 PM, 10th Apr                   Mohammad                   Thank you for sharing the screenshot.           03:20 PM, 10th Apr                     Hi                    So??           03:21 PM, 10th Apr                     Hi                    Hello           03:21 PM, 10th Apr                   Mohammad                   We will check the issue with our tech team.           03:21 PM, 10th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:21 PM, 10th Apr                     Hi                    How long it will take??           03:22 PM, 10th Apr                     Hi                    And if its fake can i return it??           03:22 PM, 10th Apr                   Mohammad                   It may take upto 24-48 hours.           03:22 PM, 10th Apr                     Hi                    This item can i return it if its not original           03:23 PM, 10th Apr                   Mohammad                   Kindly note that all the products we sell on our website are genuine and original.           03:23 PM, 10th Apr                     Hi                    What if something wrong with it           03:23 PM, 10th Apr                     Hi                    Can i return it??           03:23 PM, 10th Apr                     Hi                    Its montale roses musk perfume 100ml for 299drh           03:24 PM, 10th Apr                     Hi                    So??           03:24 PM, 10th Apr                     Hi                    Hello           03:24 PM, 10th Apr                     Hi                    Can u pls rrply           03:25 PM, 10th Apr                   Mohammad                   If you found any problem after purchase you can return the item but it must be genuine reason as the perfumes are non returnable.           03:28 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           03:33 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:36 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029855