Subject: Ticket Assigned - Conversation with Asa Zariwala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 11:19:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asa Zariwala Asa Zariwala                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Asa Zariwala, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425309685 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:06 PM, 10th Apr                   Mohammad                   Good Afternoon Asa, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:08 PM, 10th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:10 PM, 10th Apr                   Mohammad                   Thank you for your patience.           03:11 PM, 10th Apr                   Mohammad                   As per the order details your order is ready for pickup at the store.           03:11 PM, 10th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           03:11 PM, 10th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           03:11 PM, 10th Apr                   Mohammad                   V           03:11 PM, 10th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           03:12 PM, 10th Apr                     Asa Zariwala                    But why it’s still showing processing on the app.           03:13 PM, 10th Apr                   Mohammad                   We are sorry for that but kindly consider this conversation as proof of collection.           03:15 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:19 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029687