Subject: Ticket Assigned - Conversation with Latifa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:55:11 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Latifa Latifa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Latifa Bot:  Hi Latifa, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0504222843 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  ? Agent:  Good Afternoon Latifa, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Latifa, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:29 PM, 10th Apr                   Mohammad                   Good Afternoon Latifa, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:35 PM, 10th Apr                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           02:37 PM, 10th Apr                     Latifa                    I would like to make an exchange on my product           02:37 PM, 10th Apr                     Latifa                    Do you exchange or just make a return?           02:38 PM, 10th Apr                   Mohammad                   Could you please share with us your order id so that we can assist you fully?           02:42 PM, 10th Apr                     Latifa                    Ok           02:43 PM, 10th Apr                     Latifa                    order number 9425390504           02:44 PM, 10th Apr                   Mohammad                   Thank you for sharing the order id.           02:45 PM, 10th Apr                   Mohammad                   For the Shoemart items we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.           02:45 PM, 10th Apr                   Mohammad                   For the Babyshop items we would like to inform you that in order to exchange your Babyshop product you can visit and return the product to Babyshop/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           02:45 PM, 10th Apr                     Latifa                    So you mean baby shop in store i do the exchange?           02:47 PM, 10th Apr                   Mohammad                   Yes you can visit any Babyshop/Centrepoint store to exchange the items.           02:48 PM, 10th Apr                     Latifa                    Ok           02:48 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           02:49 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:54 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029432