Subject: Ticket Assigned - Conversation with Kiran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:49:58 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kiran Kiran                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Kiran, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8424983396 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            02:37 PM, 10th Apr                     Kiran                    I did not received any sms for collection and in order status it is showing processing.           02:39 PM, 10th Apr                   Mohammad                   Good Afternoon Kiran, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:40 PM, 10th Apr                   Mohammad                   Thank you for your patience.           02:40 PM, 10th Apr                   Mohammad                   Kindly note that your order is ready for pickup at the store           02:40 PM, 10th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           02:40 PM, 10th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.  ​           02:40 PM, 10th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           02:41 PM, 10th Apr                     Kiran                    Ok Thank you           02:42 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           02:43 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:49 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029384