Subject: Ticket Assigned - Conversation with Nathalie Van Pelt
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:31:43 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nathalie Van Pelt Nathalie Van Pelt                    Hi Babyshop, any update on the delivery of both orders?           02:01 PM, 10th Apr                     Nathalie Van Pelt                             02:01 PM, 10th Apr                   Mohammad                   Good Afternoon Nathalie, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           02:10 PM, 10th Apr                     Nathalie Van Pelt                    Hi Khalid           02:11 PM, 10th Apr                   Mohammad                   Thank you for your patience.           02:12 PM, 10th Apr                   Mohammad                   As per the tracking details your order 9425228129 has been rejected at your end.           02:13 PM, 10th Apr                   Mohammad                   And the order id 9425233348 is not shipped from the warehouse till now.           02:14 PM, 10th Apr                     Nathalie Van Pelt                    Why?           02:14 PM, 10th Apr                     Nathalie Van Pelt                    I’ve had contact with your colleague about this before           02:14 PM, 10th Apr                     Nathalie Van Pelt                    The shipping company did not come to the delivery location           02:14 PM, 10th Apr                     Nathalie Van Pelt                    Your colleague gave the shipping company my mobile number to contact me, until now, nobody contacted me           02:15 PM, 10th Apr                   Mohammad                   Thank you for the clrafication.           02:19 PM, 10th Apr                   Mohammad                   Kindly note that we have checked and found your issue has already been escalated to the delivery team.           02:19 PM, 10th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:19 PM, 10th Apr                     Nathalie Van Pelt                    Ok thanns           02:20 PM, 10th Apr                     Nathalie Van Pelt                    Thanks           02:20 PM, 10th Apr                     Nathalie Van Pelt                    Do you any idea if it will be delivered today of tomorrow?           02:20 PM, 10th Apr                     Nathalie Van Pelt                    Do you have any idea if it will be delivered today of tomorrow?           02:20 PM, 10th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           02:23 PM, 10th Apr                     Nathalie Van Pelt                    Ok I thought it was next day delivery?           02:24 PM, 10th Apr                   Mohammad                   We are sorry for the unexpected delay.           02:24 PM, 10th Apr                   Mohammad                   Rest assured our team is working on your issue to deliver the order at the earliest.           02:25 PM, 10th Apr                     Nathalie Van Pelt                    Ok thanks Khalid!           02:26 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           02:31 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6029204