Subject: Ticket Assigned - Conversation with Vignesh Murali
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 10:07:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vignesh Murali Vignesh Murali                    Good afternoon need to know this Order 942538394 is confirmed or not           01:53 PM, 10th Apr                   Mohammad                   Good Afternoon Vignesh, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:55 PM, 10th Apr                     Vignesh Murali                    HAI           01:56 PM, 10th Apr                   Mohammad                   Thank you for your patience.           01:57 PM, 10th Apr                     Vignesh Murali                    Throug tabby i order items and the amount also deducted but after that from max received a msg that order is not conformed then again today morning received msg thay your order is out of delivery pls check           01:57 PM, 10th Apr                   Mohammad                   We have checked and it appears that the following order number: 9425383948 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically.           01:58 PM, 10th Apr                   Mohammad                   in this case, as we can the payment was captured again and a new order was placed successfully which is: 9425385780.           01:58 PM, 10th Apr                   Mohammad                   The payment has been captured only once from your account which is for the new successfully placed order 9425385780           01:58 PM, 10th Apr                     Vignesh Murali                    I didn’t received any items           01:59 PM, 10th Apr                     Vignesh Murali                    No one contacts me also           01:59 PM, 10th Apr                     Vignesh Murali                    For delivery           01:59 PM, 10th Apr                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           02:00 PM, 10th Apr                     Vignesh Murali                    Ok noted so today will deliver right until now the item has s not yet delivered           02:01 PM, 10th Apr                     Vignesh Murali                    right ok thank you Mr.Khalid           02:01 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           02:02 PM, 10th Apr                     Vignesh Murali                    No Thank You           02:05 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:07 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028982