Subject: Ticket Assigned - Conversation with Kanwal Altaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 09:37:49 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kanwal Altaf Kanwal Altaf                    Hello           01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                    Hello Kanwal Altaf , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:14 PM, 10th Apr                     Kanwal Altaf                    � Returns Process           01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8006927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           01:14 PM, 10th Apr                     Kanwal Altaf                    No           01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           01:14 PM, 10th Apr                     Kanwal Altaf                    Talk to Agent           01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:14 PM, 10th Apr                     Kanwal Altaf                    [email-masked]           01:14 PM, 10th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:14 PM, 10th Apr                   Mohammad                   Good Afternoon Kanwal, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:17 PM, 10th Apr                     Kanwal Altaf                    Hi Khalid           01:20 PM, 10th Apr                     Kanwal Altaf                             01:20 PM, 10th Apr                     Kanwal Altaf                    I had raised a return request for this order           01:20 PM, 10th Apr                     Kanwal Altaf                    Through live chat           01:20 PM, 10th Apr                     Kanwal Altaf                    I asked them to return all the items except the Neutrogena creams           01:20 PM, 10th Apr                     Kanwal Altaf                    The guy came now to collect           01:20 PM, 10th Apr                     Kanwal Altaf                    But he was saying 2 items are missing in his request           01:21 PM, 10th Apr                     Kanwal Altaf                    Can you please request for those 2 to be returned as well           01:21 PM, 10th Apr                     Kanwal Altaf                             01:22 PM, 10th Apr                     Kanwal Altaf                    These 2           01:22 PM, 10th Apr                     Kanwal Altaf                             01:22 PM, 10th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:22 PM, 10th Apr                   Mohammad                   Thank you for your patience.           01:32 PM, 10th Apr                   Mohammad                   Kindly note that we have created the return request for the two remaining items.           01:32 PM, 10th Apr                   Mohammad                   You can also track the return request via the LMG website https://rb.gy/summ through the tracking number RP041023004543.           01:35 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           01:35 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:37 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028753