Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 09:37:15 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Hi Bot:  Hi Hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556655095 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Dear Customer, I have not received a response from you still, please confirm if we are still connected? Customer:  Hi Customer:  I thought i will receive a call Customer:  Hi Customer:  Hello Agent:  We would request you to please elaborate your concern Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Dear Customer, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:15 PM, 10th Apr                     Hi                    Please call me on 0556655095           01:15 PM, 10th Apr                     Hi                    Im not able to buy on the app           01:15 PM, 10th Apr                     Hi                    There is a blank page when i say proceed to payment           01:16 PM, 10th Apr                     Hi                    What is the problem?           01:16 PM, 10th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:16 PM, 10th Apr                     Hi                    Im not able to buy on the app           01:17 PM, 10th Apr                     Hi                    There is a blank page when i say proceed to payment           01:17 PM, 10th Apr                     Hi                    Why do ull take so long to answer           01:18 PM, 10th Apr                     Hi                    Then say we r not responding           01:18 PM, 10th Apr                     Hi                    Hello           01:20 PM, 10th Apr                     Hi                    Hello           01:20 PM, 10th Apr                   Mohammad                   We request you to kindly share with us the screenshot of the issue.           01:21 PM, 10th Apr                   Mohammad                   So that we will forward the same to the tech team to check the same           01:21 PM, 10th Apr                     Hi                    Ok           01:22 PM, 10th Apr                     Hi                    Wait           01:22 PM, 10th Apr                     Hi                    Dont send me a msg that im not responding           01:22 PM, 10th Apr                     Hi                             01:23 PM, 10th Apr                   Mohammad                   We are sorry for that.           01:23 PM, 10th Apr                     Hi                             01:24 PM, 10th Apr                   Mohammad                   Thank you for sharing the details.           01:25 PM, 10th Apr                   Mohammad                   We will forward the same to the technical team.           01:25 PM, 10th Apr                     Hi                    Im not able to make payments           01:25 PM, 10th Apr                     Hi                    Almost 1 week now           01:26 PM, 10th Apr                   Mohammad                   Kindly share with us your email id and we will update you via the same email once we will have any update.           01:26 PM, 10th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:32 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:36 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028744