Subject: Ticket Assigned - Conversation with Ali Qasim
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 09:28:50 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Qasim Ali Qasim                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi ali qasim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424893889 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823002266     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Good Afternoon Ali, Thank you for contacting Splash. This is Reena, I will be happy to assist you. Agent:  It will just take a moment to check the details for you. Agent:  Please accept our full apologies we see that your order has been delayed by 2 days Agent:  We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  Please allow us some time to do a needful and we will let you know the update on your e-mail id. Agent:  Please let us know if we can assist you any other queries. Agent:  It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:14 PM, 10th Apr                   Mohammad                   Good Afternoon Ali, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:16 PM, 10th Apr                     Ali Qasim                    waiting for my order           01:16 PM, 10th Apr                     Ali Qasim                    i am travelling india tomorrow           01:16 PM, 10th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:17 PM, 10th Apr                   Mohammad                   Thank you for your patience.           01:18 PM, 10th Apr                   Mohammad                   We would like to inform you that we will forward the issue to the delivery team to expedite the delivery           01:18 PM, 10th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:18 PM, 10th Apr                     Ali Qasim                    what the use of stuff, if i will be in india           01:19 PM, 10th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           01:20 PM, 10th Apr                   Mohammad                   We will ask the team to expedite the delivery.           01:20 PM, 10th Apr                     Ali Qasim                    Please           01:21 PM, 10th Apr                   Mohammad                   Is there anything else I can assist you with?           01:23 PM, 10th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:28 PM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6028686