Subject: Note Added - [#5871993] Assembly
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 06:42:43 +0000 (UTC)

Hi ,    Anand Nukala added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5871993    Subject:  Assembly   Requester: Yashvi Panjnani    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear <a id="OWAAM2912E20C3E4E4DEA8A2FD4B5644AF453" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Last Saturday we visited to customer house we try to fix but not happing, so have to replace.</span></div>
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<div>From:<span lang="EN-US"> Ankkur Gupta &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, April 10, 2023 10:20 AM<br>
<b>To:</b> Anand Nukala &lt;[email-masked]&gt;; Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5871993] - Assembly</span>
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<div class="MsoNormal"><span lang="en-AE" style="mso-fareast-language:EN-US">Hi <a id="OWAAMD281174730D64EBE859806C78FE9A473" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Anand</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="mso-fareast-language:EN-US">Why you need approval for replacing the item. Believe the issue is assembly, right?</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="mso-fareast-language:EN-US">If the stroller has some issue, then we can replace.</span></div>
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<div class="MsoNormal"><span lang="en-AE" style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, 8 April 2023 3:38 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5871993] - Assembly</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear <a id="OWAAME23983AB1704443FAC6BF23C55D09B48" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi Sankar  Podiyattillam</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Our team visited customer house today and we must replace new item.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear <a id="OWAAM5B1E6A7131AD430EB6886B46BDA71454" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Kindly give us approval to replace new item, customer is to aggressive.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Note – Monday we are planning  schedule.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 8, 2023 10:03 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5871993] - Assembly</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Anand</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please let me know whether our GDMS is went to customer site and fixed the same?</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, April 7, 2023 10:28 AM<br>
<b>To:</b> Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher
 Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5871993] - Assembly</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Regarding the following concern cx confirmed us that
<strong><span style="font-family:-Apple-System">he filed the case against us in the consumer court and Ded Officer is appointed now and her name is Ms. Mariam. </span></strong>We request you to kindly resolve the issue asap.<br>
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Problem Statement: Assembly<br>
Order Date: Mar 18, 2023<br>
Order ID: 9420492009<br>
Item ID: 164424342<br>
Assistance Required: Need assembly<br>
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Issue Description: The order was delivered on Mar 18, 2023. However, the customer contacted us complaining that  the courier didn't assemble the item. As we could see the item is not WWD, so we informed him that and advised him to visit the store to be assisted
 with this regard but he refused.<br>
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He field a complaint against us as per the attached screenshots he provided, so please check and contact the customer to solve the issue.<br>
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Customer Number: +971547070899<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Wed, 29 Mar at 9:33 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Hi team,</span><span lang="en-AE"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Customer is chasing us please check and do the needful .</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Best regards.</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">On Fri, 24 Mar at 11:30 AM
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Dear Anand,</span><span lang="en-AE"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Please send the GDMS team to fix this on priority</span></div>
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Thanks &amp; Regards,</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From: Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 24, 2023 11:22 AM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5871993] - Assembly</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Dear Peter sir</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">Pls advise can we send our team for the same</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">
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<b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System">From:</span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 24, 2023 9:47 AM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5871993] - Assembly</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;font-family:-Apple-System;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">Hi Team,<br>
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Problem Statement: Assembly<br>
Order Date: Mar 18, 2023<br>
Order ID: 9420492009<br>
Item ID: 164424342<br>
Assistance Required: Need assembly<br>
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Issue Description: The order was delivered on Mar 18, 2023. However, the customer contacted us complaining that  the courier didn't assemble the item. As we could see the item is not WWD, so we informed him that and advised him to visit the store to be assisted
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<span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System;color:#183247">He field a complaint against us as per the attached screenshots he provided, so please check and contact the customer to solve the issue.<br>
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Customer Number: +971547070899<br>
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Regards,<br>
Ziena.</span><span lang="EN-US" style="font-size:10.5pt;font-family:-Apple-System"></span>
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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