Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 03:44:11 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div><br></div>
<div dir="auto">Hi, when your rider will cone to collect that rimmel foundation? For what you guys have already refund me ? Its been two days now?<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 9 Apr 2023 at 8:30 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Fari,<br><br>
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<div dir="ltr">Thank you for getting in touch with Centrepoint.<br><br>We sincerely apologize for the inconvenience caused to you.</div>
<div dir="ltr">​</div>
<div dir="ltr">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We have checked and found that we have refunded you the amount of amount AED 28 against the wrong item on your original mode of payment dated on 4/8/23 and it may take upto 7-14 days to reflect the amount in your account.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please be informed that this amount has been offered to you as a goodwill gesture and you can keep the item with you. You can use this amount to shop from any of our brand. </div>
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<div dir="ltr">As we already refunded you the amount we will not be able to replace the same. We request you to kindly place the order again for the correct item.</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for your understanding and cooperation with us.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline!important;box-sizing:border-box' dir="ltr">Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6016198