Subject: New Reply Received - Conversation with Umme Azeen
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 21:43:27 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Conversation with Umme Azeen  Ticket comment <div dir="auto">I have 0522826092 mobile # before<div dir="auto">But now i have 0554046551 mobile # </div>
<div dir="auto">The payment you credited is in my previous shukran account but i dnt have this num now as this is permanently closed.</div>
<div dir="auto">Do give me access to this shukran account so i can use my amount..</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 10 Apr 2023, 2:18 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5908457</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5908457<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Kinza,<br><br>Thank you for getting in touch with Max.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We’re really sorry if we’ve taken longer than usual to get back to you.<br> <br>We would like to inform you to link your Shukran card, please follow the below steps:<br> <br>1- Log in your account.<br>2- Go to My account &gt; Shukran &gt; Link your account here.<br>3- Follow the provided steps on the webpage<br> <br>If you face any problem in linking the shukran account please contact the Shukran support team on 800–7485726, or email at <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a> to update your card information (mobile or email), and then you will be able to receive the verification code to link your card successfully at ​Max.<br><br>Feel free to get in touch with us for further assistance.</div>
</div>
<div dir="ltr">
<div><br></div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Max </span>Support Team</div>
</div>
</div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908457