Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 11:00:19 +0000 (UTC)

Hi Mohammad Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">It is still showing under processing for past one week  even though they delivered it on april 1. Please fix your app issue as soon as possible</div>
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<div>On Sun, 9 Apr 2023 at 10:23 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6012252</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6012252<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Muhammed,<br><br>
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<div dir="ltr">Thank you for getting in touch with Splash.<br><br>We apologize for the inconvenience caused to you.</div>
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<div dir="ltr">We request you to kindly share with us the name of the items along with the reason for return and we will do the needful for you.<br> <br>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr"><div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Splash </span>Support Team</div></div>
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<span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature">Thanks and Regards<br>Muhammed Mubasheer</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6012252