Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 09:42:36 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:15 PM, 09th Apr                     User                    I canceled my order by mistake           01:16 PM, 09th Apr                     User                    I want the item I ordered           01:16 PM, 09th Apr                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Home Centre, This is Khalid, I will be happy to help you.           01:20 PM, 09th Apr                   Mohammad                   We would like to inform you that we will not be able to place the same order again.           01:24 PM, 09th Apr                   Mohammad                   We request you to kindly place the new order with the same item if they available on the website.           01:24 PM, 09th Apr                     User                    What about the amount?           01:26 P
 M, 09th Apr                   Mohammad                   Kindly let us know the order id so that we can check and assist you accordingly.           01:28 PM, 09th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:32 PM, 09th Apr                     User                    Yes           01:32 PM, 09th Apr                     User                    8425367523           01:32 PM, 09th Apr                   Mohammad                   Could you please share with us the order id?           01:32 PM, 09th Apr                     User                    8425367523           01:33 PM, 09th Apr                     User                             01:34 PM, 09th Apr                   Mohammad                   Thank you for sharing the order id.           01:37 PM, 09th Apr                   Mohammad                   We have checked and as we can see a refund amount of KWD 19.50 has been successfully processed on to
  the original mode of payment dated on 4/9/23. An email notification regarding the same was sent to your email address.           01:37 PM, 09th Apr                   Mohammad                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           01:37 PM, 09th Apr                     User                    I want the amount in the application so I can reuse           01:38 PM, 09th Apr                   Mohammad                   Kindly note that the refund has already been processed on to the Apple Pay.           01:39 PM, 09th Apr                   Mohammad                   And we will not be able to change the refund mode.           01:39 PM, 09th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a wonderful day.           01:42 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgr
 oupservice.freshdesk.com/helpdesk/tickets/6020924