Subject: Ticket Assigned - Conversation with Fathima
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 09:39:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fathima Fathima                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Fathima, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424894619 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040823001573     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:13 PM, 09th Apr                     Fathima                    When will I receive my order           01:14 PM, 09th Apr                     Fathima                    ??           01:14 PM, 09th Apr                     Fathima                    Hello           01:15 PM, 09th Apr                     Fathima                    ?!?!           01:16 PM, 09th Apr                   Mohammad                   Good Afternoon Fathima, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:16 PM, 09th Apr                     Fathima                    Hey           01:16 PM, 09th Apr                     Fathima                    It was said ill receive my order yesterday           01:17 PM, 09th Apr                     Fathima                    Still haven’t received it           01:17 PM, 09th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:17 PM, 09th Apr                     Fathima                    Hello           01:20 PM, 09th Apr                     Fathima                    ?!?!???!           01:20 PM, 09th Apr                     Fathima                    Reply           01:20 PM, 09th Apr                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but without success.           01:20 PM, 09th Apr                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the delivery team to avoid any further delay.           01:20 PM, 09th Apr                     Fathima                    Grand stores warehouse           01:23 PM, 09th Apr                     Fathima                    Industrial area 5           01:23 PM, 09th Apr                     Fathima                    Sharjah           01:23 PM, 09th Apr                     Fathima                    0527852636           01:23 PM, 09th Apr                     Fathima                    I didn’t receive any calls from the delivery company           01:23 PM, 09th Apr                     Fathima                    They never contacted me           01:24 PM, 09th Apr                     Fathima                    How is this my fault           01:24 PM, 09th Apr                     Fathima                    ???           01:24 PM, 09th Apr                     Fathima                    I have already given all the details           01:24 PM, 09th Apr                     Fathima                    Hello?           01:24 PM, 09th Apr                   Mohammad                   Thank you for sharing the details.           01:25 PM, 09th Apr                   Mohammad                   We are really sorry for the inconvenience caused to you.           01:25 PM, 09th Apr                   Mohammad                   Kindly note that we will forward the issue to the delivery team to expedite the delivery.           01:25 PM, 09th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:26 PM, 09th Apr                     Fathima                    When will I receive it           01:28 PM, 09th Apr                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           01:29 PM, 09th Apr                     Fathima                    Will I receive it today?!           01:30 PM, 09th Apr                   Mohammad                   We are sorry but without checking with the delivery team we will not be able to assure you about the delivery if it will be done today or not.           01:31 PM, 09th Apr                   Mohammad                   Is there anything else I can assist you with?           01:32 PM, 09th Apr                     Fathima                    Yes           01:33 PM, 09th Apr                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:35 PM, 09th Apr                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Splash in case of any unanswered query.           01:38 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020907