Subject: Ticket Assigned - Conversation with Ayaan
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 09:16:32 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayaan Ayaan                    Hai           12:41 PM, 09th Apr                     Ayaan                             12:42 PM, 09th Apr                     Ayaan                    still my odrer sowing process           12:42 PM, 09th Apr                   Mohammad                   Good Afternoon Ayaan, Thank you for contacting Max, This is Khalid, I will be happy to help you.           12:47 PM, 09th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:50 PM, 09th Apr                   Mohammad                   Thank you for your patience.           12:56 PM, 09th Apr                   Mohammad                   As per the order details your order is ready for pickup at the store           12:56 PM, 09th Apr                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup. ​           12:56 PM, 09th Apr                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           12:56 PM, 09th Apr                   Mohammad                   If you do not receive the order till 10 you can contact us again and we will do the needful for you.           12:56 PM, 09th Apr                   Mohammad                   Sorry for the above response.           12:57 PM, 09th Apr                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           12:57 PM, 09th Apr                     Ayaan                    Ok           12:57 PM, 09th Apr                   Mohammad                   Is there anything else I can assist you with?           12:58 PM, 09th Apr                     Ayaan                             12:59 PM, 09th Apr                     Ayaan                    Hai           12:59 PM, 09th Apr                     Ayaan                    This my old case I didn't get refund until now           01:00 PM, 09th Apr                     Ayaan                    When I chat with your hepdesk they are asking bank statements           01:01 PM, 09th Apr                     Ayaan                    Please help me to refund my money           01:02 PM, 09th Apr                   Mohammad                   Could you please share with us the order id so that we can check and assist you accordingly?           01:03 PM, 09th Apr                     Ayaan                             01:06 PM, 09th Apr                   Mohammad                   Thank you for sharing the order id.           01:09 PM, 09th Apr                   Mohammad                   Kindly note that we have checked and found this refund is from 2021 and we will not be able to assist without the confirmation from your bank           01:10 PM, 09th Apr                   Mohammad                   As the refund was processed from our end successfully.           01:10 PM, 09th Apr                     Ayaan                    ?           01:11 PM, 09th Apr                     Ayaan                    thank you           01:11 PM, 09th Apr                   Mohammad                   Is there anything else I can assist you with?           01:12 PM, 09th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:16 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020777