Subject: Ticket Assigned - Conversation with Gulzar
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 08:35:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gulzar Gulzar                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  Gulzar Bot:  Hi Gulzar, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9424812404 Bot:    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568850237            12:16 PM, 09th Apr                     Gulzar                    I had already picked up the order but still its showing processing.. i want to exchange one product because of size. Kindly advice           12:18 PM, 09th Apr                   Mohammad                   Good Afternoon Gulzar, Thank you for contacting Splash, This is Khalid, I will be happy to help you.           12:20 PM, 09th Apr                     Gulzar                    I had already picked up the order but still its showing processing.. i want to exchange one product because of size. Kindly advice           12:24 PM, 09th Apr                   Mohammad                   Please allow me a moment to check this for you.           12:25 PM, 09th Apr                     Gulzar                    9424812404 order number           12:25 PM, 09th Apr                     Gulzar                    Ok           12:25 PM, 09th Apr                   Mohammad                   Thank you for your patience.           12:29 PM, 09th Apr                     Gulzar                    Ok           12:30 PM, 09th Apr                   Mohammad                   Kindly note that we will forward the issue to the concerned team to update the order status.           12:30 PM, 09th Apr                   Mohammad                   Once it will update you will be able to create the return requset.           12:30 PM, 09th Apr                     Gulzar                    Ok. Reference number please..so i can follow up           12:31 PM, 09th Apr                   Mohammad                   We are sorry to inform you but at this time will not be able to provide the reference number as we will forward the issue after this chat will close.           12:33 PM, 09th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           12:35 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020521