Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 08:29:21 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:59 AM, 09th Apr                     Hi                    Waiting           12:01 PM, 09th Apr                     Hi                    Hello           12:01 PM, 09th Apr                   Mohammad                   Good Afternoon Lubna, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           12:02 PM, 09th Apr                     Hi                    Hi khalid           12:02 PM, 09th Apr                     Hi                    Can u check the status of my returns by using my email address           12:02 PM, 09th Apr                   Mohammad                   Could you please elaborate your concern so that we can check and assist you accordingly?           12:02 PM, 09th Apr                     Hi                    I have a few returns from 2 orders they never got collected as i was not available and your deliver guy suggested he will come back the next day but he never came           12:04 PM, 09th Apr                   Mohammad                   Could you please confirm us the order id 9421695514?           12:05 PM, 09th Apr                     Hi                    Yes           12:06 PM, 09th Apr                   Mohammad                   Thank you for the confirmation.           12:07 PM, 09th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           12:07 PM, 09th Apr                   Mohammad                   We will forward the issue to the courier team to expedite the collection process.           12:07 PM, 09th Apr                     Hi                    Honestly your delivery partner is not good enough           12:07 PM, 09th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:07 PM, 09th Apr                     Hi                    Sure           12:08 PM, 09th Apr                     Hi                    Can i record my complaint here           12:08 PM, 09th Apr                   Mohammad                   Yes you can record your complaint.           12:09 PM, 09th Apr                   Mohammad                   Is there anything else I can assist you with?           12:13 PM, 09th Apr                     Hi                    Then please record my complaint about your delivery partner as their delivery guys suggest you the alternative options for collection but they never fulfill them. Collection process should not be this long and disturbed. Also i want to record my complain about your customer service team who is handling your emails' as they are don't solve the issues. Just we recieve is an email telling to wait.           12:13 PM, 09th Apr                   Mohammad                   Thank you for sharing the details.           12:18 PM, 09th Apr                   Mohammad                   We will forward the same to the courier team to take the action against driver as well we will ask the email handling team to provide the proper solution on time.           12:19 PM, 09th Apr                     Hi                    How long i should expect my products to be collected           12:19 PM, 09th Apr                   Mohammad                   We will ask the team to collect it at the earliest.           12:23 PM, 09th Apr                     Hi                    Thank you for your assistance. And please followup accordingly. Thanks bye           12:25 PM, 09th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:28 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6020490