Subject: Ticket Assigned - Conversation with I Hv Received A Wrong Item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 06:52:40 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with I Hv Received A Wrong Item I Hv Received A Wrong Item                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi i hv received a wrong item, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            10:27 AM, 09th Apr                     I Hv Received A Wrong Item                    ??           10:29 AM, 09th Apr                   Mohammad                   Good Morning Reshma, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           10:29 AM, 09th Apr                     I Hv Received A Wrong Item                    Order no 9423634337           10:30 AM, 09th Apr                     I Hv Received A Wrong Item                    I am still waiting for my refund           10:30 AM, 09th Apr                     I Hv Received A Wrong Item                    We've cancelled your return for order # 9423634337 , Maybelline New York Super Stay...  as requested by you. Please reach out to us for anything further.           10:30 AM, 09th Apr                     I Hv Received A Wrong Item                    My order has been already picked up 4 days back           10:31 AM, 09th Apr                     I Hv Received A Wrong Item                    So why am I getting this           10:31 AM, 09th Apr                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:33 AM, 09th Apr                     I Hv Received A Wrong Item                    Till now why is my refund not initiated           10:36 AM, 09th Apr                     I Hv Received A Wrong Item                    ??           10:37 AM, 09th Apr                   Mohammad                   Thank you for your patience.           10:37 AM, 09th Apr                   Mohammad                   Kindly note that your refund is pending from the warehouse team.           10:38 AM, 09th Apr                   Mohammad                   We will forward the issue to the warehouse team to expedite the refund.           10:38 AM, 09th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           10:38 AM, 09th Apr                     I Hv Received A Wrong Item                    Since yesterday you guys are emailing warehouse           10:39 AM, 09th Apr                     I Hv Received A Wrong Item                    What’s is the issue           10:40 AM, 09th Apr                     I Hv Received A Wrong Item                    Why did I get this email           10:40 AM, 09th Apr                     I Hv Received A Wrong Item                    Where is this warehouse team. Let a customer call them. First they send a wrong product           10:41 AM, 09th Apr                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           10:43 AM, 09th Apr                   Mohammad                   We will try to resolve your issue at the earliest.           10:43 AM, 09th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           10:43 AM, 09th Apr                     I Hv Received A Wrong Item                    Till when           10:43 AM, 09th Apr                     I Hv Received A Wrong Item                    Same time thing was written yesterday too           10:44 AM, 09th Apr                   Mohammad                   Kindly note that it may take upto 24-48 hours.           10:45 AM, 09th Apr                     I Hv Received A Wrong Item                    For           10:45 AM, 09th Apr                     I Hv Received A Wrong Item                    It’s been 4 days already           10:45 AM, 09th Apr                     I Hv Received A Wrong Item                    Can you check. It was so simple. Wrong product refund immediately           10:45 AM, 09th Apr                     I Hv Received A Wrong Item                    But instead of that you are troubling a customer with no fault           10:46 AM, 09th Apr                   Mohammad                   We apologize for the inconvenience you have experienced with your recent order.           10:49 AM, 09th Apr                   Mohammad                   Kindly allow us some more time so that we can assist you fully.           10:50 AM, 09th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           10:52 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6019943