Subject: New Reply Received - Complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 02:25:26 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Complain  Ticket comment <div dir="auto">If you guys do check the order before sending it to is then you should also know that you have send wrong foundation tint of rimmel and for that you will refund now? Why? You should send proper items before!</div>
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<div>On Sun, 9 Apr 2023 at 6:22 AM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6009886</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6009886<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Khalid : </div>
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<div dir="ltr">Hi Fari,</div>
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<div dir="ltr">Thanks for reaching out to Centrepoint and giving us the opportunity to help you.</div>
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<div>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div dir="ltr">During quality check we found out that 1 item NYX Professional Make Up Setting Spray was not in a good condition to be sold hence we took it out of your order and refunded you for the same of amount AED 37 dated on 4/7/23 and it may take 7-14 days to reflect in your account. You are still going to receive the remaining items. </div>
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<div dir="ltr">We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item.</div>
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<div dir="ltr">Our delivery partner will call you before delivering the remaining items.</div>
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<div dir="ltr">Hope this helps and have a great evening! Stay Safe!</div>
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<div dir="ltr">Do not hesitate to contact us if you have any inquiries.<br><br>
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<div dir="ltr"><div dir="ltr" style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span dir="ltr">Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6009886