Subject: Ticket Assigned - Conversation with Catherine Acosta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 10:02:42 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Catherine Acosta Catherine Acosta                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Catherine Acosta Bot:  Hi Catherine Acosta, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4724901657 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0408230002083     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97466070430 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  [email-masked] Agent:  Good Afternoon, Catherine. Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you. Customer:  Hi Khalid Customer:  I am waiting for my delivery since morning but up to now it has not arrived Agent:  Than you for your patience. Agent:  Kindly note that your order is out for delivery. Agent:  You will receive the call from the courier agent prior to the delivery to arrange the time for delivery. Agent:  We would request you to kindly make sure that your contact number is active to avoid any delay. Customer:  My family needs to go out for some errands,  nobody will be in the house after 15 to 30 min Customer:  My number is active and been waiting for call since 9am Agent:  Kindly note that our delivery partner has to deliver multiple orders in a day hence it takes time. Customer:  Tracking says it's been out for delivery at around 9am today Customer:  I am aware but hope u understand that as well that your client like me have other commitments Customer:  Can the driver call and advise estimated arrival time Customer:  Now if he comes and nobody is available to receive it, what will happen? Agent:  Kindly note that our delivery team delivers the order till 10PM. Agent:  If you do not receive the order till 10 you can contact us again and we will do the needful for you. Agent:  Driver will call you before he will be out for delivery. Customer:  What if i am still out when they arrive? As mentioned i am waiting since 9am per your system tracking advice Agent:  Once the driver call and you will be not able to collect the order you can also ask him to deliver your order on next day as per your convenience. Agent:  It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:50 PM, 08th Apr                     Catherine Acosta                    Sorry to be honest, this is my first time to order online, was excited by now am an unhappy client because of the delivery           01:52 PM, 08th Apr                   Mohammad                   Good Afternoon, Catherine. Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:53 PM, 08th Apr                   Mohammad                   As we already informed you that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           01:56 PM, 08th Apr                   Mohammad                   If you do not receive any call from the delivery agent till 10PM kindly get back to us and we will be happy to help you.           01:57 PM, 08th Apr                   Mohammad                   Is there anything else I can assist you with?           01:59 PM, 08th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:02 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013927