Subject: Ticket Assigned - Conversation with Hi
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:47:37 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:25 PM, 08th Apr                     Hi                    Hi           01:26 PM, 08th Apr                     Hi                             01:26 PM, 08th Apr                     Hi                    I recived the 59 to my wallet but what about the 19 dirham how i will receive it ?           01:26 PM, 08th Apr                     Hi                    Hello           01:29 PM, 08th Apr                   Mohammad                   Good Afternoon, Soliman. Thank you for contacting Splash, This is Khalid, I will be happy to help you.           01:32 PM, 08th Apr                   Mohammad                   We can confirm that your refund has been successfully completed on 4/7/23 for the order id 9423695736.           01:39 PM, 08th Apr                   Mohammad                   Your refund was sent to the Original form of payment. Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account.           01:39 PM, 08th Apr                   Mohammad                   You will see break-up of your refund below:  Apple Pay : AED 19  My credit wallet : AED 59           01:40 PM, 08th Apr                   Mohammad                   Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider           01:40 PM, 08th Apr                   Mohammad                   For the inconvenience caused, we’d like to give you a voucher worth AED XXX for you to use it on your next purchase at xxxxxxxx.com. The voucher code you need to apply at checkout is XXX-XXXX-XXXX-XXXX. *Terms and conditions apply           01:43 PM, 08th Apr                   Mohammad                   Sorry for the previous response.           01:43 PM, 08th Apr                   Mohammad                   Is there anything else I can assist you with?           01:43 PM, 08th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Splash.  Have a wonderful day.           01:47 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013822