Subject: Ticket Assigned - Conversation with I Hv Received A Wrong Item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 09:44:56 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with I Hv Received A Wrong Item I Hv Received A Wrong Item                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi i hv received a wrong item, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            01:25 PM, 08th Apr                     I Hv Received A Wrong Item                    ??           01:27 PM, 08th Apr                     I Hv Received A Wrong Item                    ???           01:29 PM, 08th Apr                   Mohammad                   Good Afternoon, Reshma. Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:32 PM, 08th Apr                   Mohammad                   Thank you for your patience.           01:34 PM, 08th Apr                   Mohammad                   We have checked and found that your return items have been reached at warehouse but the refund is not done yet.           01:34 PM, 08th Apr                   Mohammad                   Kindly note that we will forward the issue to the warehouse team to expedite the refund.           01:35 PM, 08th Apr                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:35 PM, 08th Apr                     I Hv Received A Wrong Item                    After a mistake from your side. Customer still has to follow up           01:38 PM, 08th Apr                     I Hv Received A Wrong Item                    Instead of compensating or refunding my money. Centrepoint is giving issue.           01:39 PM, 08th Apr                   Mohammad                   Kindly note that your refund will be processed within 24-48 hours as it takes time after reaching warehouse.           01:41 PM, 08th Apr                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           01:41 PM, 08th Apr                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           01:44 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6013795